Thank you for visiting our web site. We are one of the best classic Scandinavian furniture stores in Japan, both new and vintage. Our web site is serviced only in Japanese, but all the nationals are welcome. Also we are happy to serve you looking us from outside of Japan. If you have any questions, please email us at info@comfort-mart.com. We will reply your email in 48 hours except holidays; Wednesdays, Fridays, and New Year holidays. For more details about our holidays, please go to the top page, and scroll down. You see our bi-monthly calendar where all our holidays are filled in by blue.

Our opening hour is from 11:00 to 19:00.

Phone：0594-23-3780 (+81-594-23-3780 from outside of Japan)
Fax：0594-23-6404 (+81-594-23-6404 from outside of Japan)

※There is only one English speaking personal at store, Eishu Kanemoto. If he is off the desk, please leave a message on whoever takes a call, or just hung up and send an email at info@comfort-mart.com. He will get back to you as soon as he can.

Shipping

【Domestic】
Small Items：Kuroneko Yamato YAMATO BIN（クロネコ ヤマト便）
Large Items：Kuroneko Yamato Household Goods TA-Q-BIN（ヤマトらくらく家財宅急便）

【International】
We use EMS by (JP, Japan Post) only. EMS ( https://www.post.japanpost.jp/int/ems/index_en.html ).
There is a size restriction. The restriction can hold up to one standard dinning chair. We can not send any larger items.

Shipping Cost

【Domestic】
<Small Item: YAMATO-BIN>
Please check the site below for rates.
http://www.kuronekoyamato.co.jp/ytc/search/yamatobin/yamatobin_ryokin/ （Japanese only)

For example, it costs 3,202 yen (as of 2020, Jan.) for one dinning chair to Tokyo.
Or as described in the item page description.

*For a small item, we ship free of charge with the purchase more than 30,000 yen including VAT.

<Large Items: Household Goods TA-Q-BIN>

For example, it costs 17,550 yen (as of 2020, Jan.) for a large bookshelf with a size of w1000 x d500 x h1000 mm to Tokyo.
Or as described in the item page description.

Please contact us for all the other shipping charges.

【International】

We will give you a cost estimate depending on the destination and size. It takes a week or so to get you a freight cost.

For example, the cost to ship one dinning chair to Shanghai, China by EMS Door to Door is 26,500 yen.
For example, the cost to ship one dinning chair to Sydney , Australia by EMS Door to Door is 25,500 yen.

Free Shipping

【Domestic】
Free of shipping charge if an ordered item is more than 30,000 yen including VAT.
*This rule is only applied if the item can be shipped by YAMATO-BIN

【International】
No free shipping.

Payment

All purchases have to be prepaid.

【Domestic】
-Credit Card
-Wiring (Bank to Bank)

You go ahead to order on-line and you can check out by a credit card. If you prefer a bank wiring, we will give you our bank detail after we receive your order.

If you prefer an English text when you make a payment, please contact us before you place an order.
We will give you an on-line credit card payment link. That is only in Japanese. You can click here to see its English guide.

English Guide for Credit Card Payment.

【International】
Please do not place an order on-line. Please contact us when you find something you want to order with a shipping address.

Credit Card only.
*All the major credit cards are accepted.

We will send you a URL where you can get the on-line payment done a once the total has been fixed with you.
This is in Japanese only. You can check below for its English guide.
You have to get the payment done in a specified period of time(usually a week).

English Guide for Credit Card Payment.

Cancel

You CAN’T cancel the order paid already.

Return

【Domestic】
No returns are accepted unless pre-agreement is made with a customer.
But we do our best to get you the best solution if the item you buy causes you inconvenience.
If anything is wrong about an item delivered, please do not hesitate to contact us.
You have to notify us within 3 days after a purchased item is delivered to an address given. Please notify us by an email. If it delays, no reaction is expected from us.

Before you place an order, please keep these in mind.

−COLOR−

The item colors are influenced by your computer monitor specifications. Therefore you CAN’T claim on item colors if those are different from the ones on your monitor.

−VINTAGE−

All the vintage items have been refurbished with our expertise. We are one of the top workshops in Japan.
But you have to understand all the vintage items ARE old, NOT new. Small scratches, dents and discoloration are there.
You CAN’T make a claim if this is a reason.

−NEW−

We sell both new and vintage items.
For new items, we follow all the manufacturers’ rules. No exception. We will consult with a manufacturer every time a customer makes a claim. Please bear in mind that some of your claims may not be applied under their rules.

−DAMAGE−

Japan is a safe country but not 100%.
We pack your item with a special care. But only once in a while, the item is delivered damaged.
PLEASE CHECK THE ITEM FULLY AS SOON AS IT IS DELIVERED. AND IF THE DAMAGE IS FOUND, PLEASE CONTACT US.
AND IF THE DAMAGE IS FOUND, PLEASE DO NOT DISCARD ITS PACKING BOX.

As soon as we hear from you about the damage, we will contact a shipping company to get the investigation started.
The first step, we usually have a shipping company visit you to see and check the item and box. And it fills the case.
No case is filled without the investigation. Once the case has been filed, we start to prepare a replacement. If the same item can’t be prepared or it takes longer time to get you the same item than you expect, we will ask you if you want the full refund. When the full refund is agreed with you, it is paid right away to a bank account you specify. The bank account has to be domestic. The damaged item is collected by the shipping company.

−SIZE−

All the sizes are on the web page. Please contact if you are unsure. The size is very important particular when the item is delivered to your site. Please check your door size and hallway size to fit enough to have an item go though.

−TRANSFER−

If a purchased item is transferred to another country after we make a delivery domestically, all the claims are NOT accepted. We DO NOT recommend any international transfers.

【International】
No return is accepted.

All the shipped items are fully insured. If you find any damages on the item. Please contact your local agency to file the claim. If you want us do some paperwork to file the claim, please let us know. We will do our best.

TAX

【Domestic】
No duty free items are sold.

【International】
Please contact your country’s tax bureau. Import tax is on your responsibility.
Our domestic VAT will be excluded from the prices listed.